Exchanges and returns
Return of items and refund
Our general conditions of sale comply with the provisions of Articles L 221-18 to L 221-28 of the Consumer Code, in their wording resulting from Ordinance No. 2016-301 of March 14, 2016.
7.1 - Withdrawal period
In accordance with Article L 221-18 of the Consumer Code, you have a period of 14 clear days from the day after the date of receipt of the items to exercise your right of withdrawal.
You can exercise your right of withdrawal by informing us of your decision to withdraw by sending, before the expiry of the period of fourteen (14) days of article L 221-18 of the Consumer Code, or an unambiguous declaration expressing your desire to withdraw, or the withdrawal form annexed to these general conditions of sale, duly completed, dated and signed.
LES MERVEILLES DE BABELLOU will acknowledge receipt of your withdrawal by email.
7. 2 - Return of items
The customer returns or returns the item (s) to LES MERVEILLES DE BABELLOU without undue delay and at the latest within 14 days of communicating their decision to withdraw, unless LES MERVEILLES DE BABELLOU offers to recover itself these articles.
Return costs are your responsibility.
The return conditions (shipping, insurance) must be at least identical to those of the shipment.
Items must be returned in their original packaging or in packaging identical to the original packaging and in perfect condition to the following address:
SARL LES MARVEILLES DE BABELLOU
10 rue Paul Bert
93400 Saint Ouen
In order to facilitate the management of a product return, you are advised to send an email to the following address