Help and FAQ
Frequently Asked Questions
How to buy on lesmerveillesdebabellou.com
AUTHENTICITY AND QUALITY OF OUR PRODUCTS
The website www.lesmerveillesdebabellou.com is an online sales website dedicated to vintage fashion. It offers a wide selcetion of designer or anonymous luxury jewels, clothing and accessories, ranging from the 1920s to the present days. All our items are unique and of the highest quality. Every product sold on www.lesmerveillesdebabellou.com is authenticated and appraised when purchased, and we engage our responsibility in this process. For each item purchased, we send an invoice detailing the goods.
All products sold online can also be purchased in our two stores located at Les Puces (see below « Contact Us » and Where to find us »).
ASK A QUESTION ABOUT A PRODUCT
Should you be interested in purchasing one of our products, and would like to receive additional information about it, you can contact us at firstname.lastname@example.org.
Products published on www.lesmerveillesdebabellou.com are based on availability. Each product is unique and can only be substituted by an equivalent product. Since we offer each product online worldwide as well as in our two shops, it may happen that for reasons beyond our control (time difference, simultaneous orders) a product is no longer available when we receive your electronic order.
In case a product is no longer available after an order has been placed, we will inform you within 15 business days and we will refund you free of charge. You may also request an exchange by contacting us at email@example.com .
Les offres de produits proposés sur www.lesmerveillesdebabellou.com sont valables dans la limite de la disponibilité du ou des produits. Chaque produit est unique et ne pourra lui être substitué
Compte tenu du fait que chaque produit présenté sur le site est mis en vente en ligne dans le monde entier et dans nos boutiques, il est possible que pour une raison indépendante de notre volonté (décalages horaires, commandes simultanées…) le produit ne soit plus disponible au moment où nous recevons votre commande par voie électronique.
En cas d’indisponibilité du ou des produits après passation de votre commande, nous nous engageons à vous informer dans un délai maximum de 15 jours ouvrables et à vous rembourser sans frais. Vous avez par ailleurs la possibilité de demander l’échange de votre commande en nous contactant par courriel à l’adresse suivante firstname.lastname@example.org
All our prices are in euros.
RETURNS AND REFUNDS CONDITIONS
Les Merveilles de Babellou carefully check the quality of all articles sold online and we do our best to describe their condition. However, if you were not satisfied with your purchase, you can return the item(s) within 15 days from the delivery date, and request a full refund at no cost, with the exception of shipping costs and possibly custom duties which remain the responsibility of the buyer. The product must be returned in the condition you received them, unused, in their original or an identical packaging to the following address:
SARL Les Merveilles de Babellou
10 rue Paul Bert
93400 Saint-Ouen, France
Return conditions must be identical to the original shipping (postage, insurance…). To help process your return, it is best to send an email to email@example.com.
The company Les Merveilles de Babellou takes your personal data protection very seriously. We are committed to insure the highest level of security to your personal data, in compliance with the French legislation and the data protection act, « Loi Informatique et Libertés ». For any information regarding data protection, you can visit the website www.cnil.fr.
all personal data are collected by
LES MERVEILLES DE BABELLOU – SARL
10 RUE PAUL BERT 93400 SAINT-OUEN
B 493 074 447 RCS Paris
We need information and data regarding our customers in order to manage orders as well as for commercial relationships. We store them for security reasons and in order to comply with applicable laws.
We use the personal information we collect to enhance your experience with www.lesmerveillesdebabellou.com to provide you with relevant information and personalized services.
Information and newsletter Les Merveilles de Babellou
We may communicate with you through newsletters, alerts and reminders about recurring event sales. If you do not wish to receive them or our promotional communications, you may opt-out of receiving these communications by clicking on the link « Unsubscribe » of the newsletter. You may also notify us of your choice upon creating your account on our website.
From time to time, we may send you personalized service-related emails regarding products we believe may be of interest to you.
In order to secure payments and deliveries, and insure the highest level of service, Les Merveilles de Babellou will process personal data collected on www.lesmerveillesdebabellou.com to determine the risk of fraud for each order, and act accordingly. Les Merveilles de Babellou may take appropriate measures to secure transactions, such as asking for additional justification or suggest alternate delivery measures. These measures will lead to delay the execution of your order, and if the results are not satisfactory, to cancellation of your order.
The occurrence of an incident (unpaid invoices due to fraudulent use of a payment, fraud on delivery, etc) will consequently imply that the date relating to the fraudulent order is kept on an alert file saved by Les Merveilles de Babellou; in case of ruther order, Les Merveilles de Babellou will conduct additional verification.
In accordance with the French legislation (Computing and Freedom Act issued on January 6, 1978) you have full right to access, change, delete or oppose your data. You just have to email us at firstname.lastname@example.org
or send us a letter at SARL LES MERVEILLES DE BABELLOU – 10 Rue Paul Bert – 93400 Saint-Ouen FRANCE
We collect personal information which may include name, phone number, address, email address, password, order history, recently viewed products, delivery incidents, complaints. An asterisk indicates whether data collecting is mandatory or optional.
Some data are collected automatically when using the site. We also rate the audience, for example number of visits on the site, number of pages read, activity on the site and return frequency.
Use of data collected
Data collected on our website are solely for the use of Les Merveilles de Babellou.
Your transaction is carried out on a space entirely secured by DV SSL certificate ensured by OVH.
The SSL technology (Secure Socket Layer) is used to ensure data transmission on the web. It protects and encrypts data transmission using HTTPS protocol. Les Merveilles de Babellou ensure confidentiality of information transfer.
ACCEPTED MEANS OF PAYMENT
Les Merveilles de Babellou accept the following credit cards:Visa, Visa Electron, E-Cartebleue, MasterCard, Maestro et CB.You do not need to download or activate any software. Your bank data are encrypted and protected (SSL Protocol). If you need more information about payment follow-up, please contact directly
Cyberplus Paiement Net
Banque Populaire Rives de Paris
76/78 avenue de France
75204 Paris Cedex 13 France
Or by phone:
Service Client Cyber Plus – +33 811 363 364
The procedure and the transaction are managed by our partner and do not depend on Les Merveilles de Babellou.
CREATE AND NAVIGATE MY ACCOUNT
You can become a member of our community Les Merveilles de Babellou by opening an account. In doing so, you have the opportunity to modify and/or complete your personal data, monitor your transaction, consult you advantages and alerts, create a wishlist and take advantage of our promotions.
Create your account :
Click the « Connexion » button at the top-right corner of our homepage, the fill-in your coordinates in the registration form. You can also register via Facebook connect.
you can create your account when you log your first order, by entering your data on all successive forms.
Consult your account :
If you wish to consult your account and manage your own data, purchases and advantages :
Click the « My account » button at the top-right corner of our homepage, log in your username and password then navigate the different options: « My personal data», «My wishlist», «My alerts», «My advantages», «Your opinion matters», « My purchases », «Exchange and return» and« Newsletter ».
Click on the « Connexion » button above the main banner on our homepage.au dessus du bandeau principal de la page d’accueil. Enter your username and password. You can also connect via Facebook Connect.
Advantages and exclusive offers are regularly posted: discounts, coupons, free shipping, …
BROWSE AN ITEM
There are several options on www.lesmerveillesdebabellou.com :
Use the search engine at the top-right of our homepage. Enter brand, model, color, material or name of the item you are looking for
Click on the « category » or « subcategory » button in the banner menu of our homepage. Use the search filters located on the left of the catalogue. Choose from the selected items.
Choose a brand from the list of available brands in the banner of our homepage. Choose from the selected items.