EXCHANGE AND RETURNS

Withdrawal period

How to proceed to return a product?

In accordance with Consumer Act  L.121-20, the buyer has 15 clear days running from the day following the delivery to return the product(s) in its original or identical package, and in perfect condition, to the following address :

SARL Les Merveilles de Babellou
10 rue Paul Bert
93400 Saint Ouen France

The customer will assume all return costs, and the return conditions (transportation, insurance) must be identical to those of the initial shipment.

Return conditions

Return of a product is made easier for you if you send us an email to contact@lesmerveillesdebabellou.com and fill in our return form.

A return after the 15 clear days period will not be accepted as a refund request.

Commitments in case of a return within the 15 clear days period

As soon as the product(s) is / are received by Les Merveilles de Babellou, the buyer will be reimbursed. It is understood that the product(s) returned at the buyer’s expenses cannot be damaged (they will have to be returned in the same condition they have been shipped to the buyer.

All refunds will occur within 30 days following reception of the goods by Les Merveilles de Babellou, provided the goods are returned according to the above conditions. 

If you need additional information, please contact us at contact@lesmerveillesdebabellou.com